FAQS

Check-in?   3.00 pm (15.00)
Check-out?  12.00 pm

 

Can late check out or early check in be arranged?
Certainly, always in anticipation and subject to surcharge

 

If I have a late departure from the airport is it posible to leave the luggage at your place?
Yes, we have a locked space for luggage and we also provide shower facilities free of charge.

 

Is there a 24 hour Front Desk Service?
Yes, we have personnel ready to help at all times.

 

Do you provide airport pick-up?
Yes, we do provide airport pick up and drop off services. Our one way service starts at 30 cuc – picks up must be arranged at least 48 hours before arrival date.

 

Is there smoking in Casa Cuarteles?
There is no smoking allowed in the rooms, the bathrooms and on the staircase, however, you may smoke on your own balcony and on the terrace.

 

How accesible is Casa Cuarteles?
We are located on the 1st, 2nd and 3rd floor of a historic and preserved building. No elevator space was considered 100 years ago when it was built. However we have staff on duty to help you get luggage up the stairs that separate you from your room or suite.

 

How often do you clean the rooms at Casa Cuarteles?
Every day we make your bed, clean the room and the bathroom. We encourage you to support our efforts to conserve water; we change the bed sheets every three days and change your towels when you place them on the floor.

 

Are infants welcome to Casa Cuarteles?
Due to the amount of balconies and terraces at Casa Cuarteles we welcome everyone over 10 years of age.

Is there a minimun of nights concerning reservations?
Yes,a mínimum of 2 nights.